Natural Food Supplements

General terms and conditions of sale

TERMS AND CONDITIONS OF SALE

Below is the contractual document that will govern the purchase of products through the website https://www.bechi.es owned by BECHINATURAL NUTRITION S.L.. (onwards, “BEAKS“). Acceptance of this document implies that the user:

  1. Has read, understand and understand what is stated here.

  2. What is a person with sufficient capacity to buy.

  3. That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website. https://www.bechi.es. The provider reserves the right to unilaterally modify said conditions, Without this affecting the products or promotions that were purchased prior to the modification except for some error.

Identity of the parties

On one side, The provider of the goods or services contracted by the user is BECHINATURAL NUTRITION S.L., residing at C / de la Libra, Portion 22, Nave 2. Pol. Ind. The Watchtowers, 03114, Alicante (Spain), with CIF B54613088, and with customer service phones 965 11 37 16 y e-mail: info@bechimed.com.

The user, registered on the website using a username and password that provides the data for which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

GENERAL INFORMATION

The conditions described on this page are only for orders placed from the web https://www.bechi.es.

We sell in Spain and Europe. If at any time you are interested in our products, and you belong to geographical areas in which we do not have online sales, do not hesitate to contact us through the customer service phone 965 11 37 16 or by e-mail info@bechimed.com, and we will try if it is possible to reach an agreement so that you can enjoy our products.

The currency used to pay for the products will only be euro €. The purchase procedure will be carried out in the Spanish language. In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.

HOW TO BUY

The purchase procedure is carried out completely electronically through the website.

In order to start the purchase, you must fill out a form with a series of data to carry out the registration and subsequently, the control, billing and shipping of orders.

You only have to select the product you want to purchase and press the button “add cart”.

All products included in the “trolley” may be eliminated, whenever I indicate it. If, on the contrary, you decide to continue with the purchase, you must read and expressly accept the terms and conditions and the privacy policy of the website. Once done, you will proceed to the purchase phase itself.

In case you modify any of the data entered, the summary displayed on the screen will automatically vary. Likewise, There is also a space expressly enabled for you to make specific comments regarding your purchase.

Despite adding a specific product, you can continue with your purchase, all the selected products are included in the basket or cart until you click on the button to continue the contracting procedure.

To finalize your purchase, click on "finalize purchase". Must in any case, accept the terms and conditions of purchase. The purchase procedure, is clearly differentiated in several steps:

1) Shipping addresses: from this point you can add new addresses.

2) Payment At this point, the desired means of payment will be selected from those available. Once the payment method has been selected and the order confirmed, you will have completed the entire purchase process.

Likewise, you will receive in your email the order you have placed with us. The provider, in accordance with the privacy policy indicated, will guarantee the confidentiality of your data.

Once the purchase is complete, a summary screen of the purchase made will be displayed. You will also receive by email a summary of said purchase.

This document is the confirmation that the purchase has been made successfully and serving as accreditation for any type of claim, as long as the proof of the corresponding payment is attached. If you do not receive this email, please check your account “unwanted mail” The “spam”, as it may have been detected as spam, if you are not in that section, Please let us know in the shortest possible time so that we can solve the problem.

BEAKS, is not responsible for possible errors in the prices shown on the web https://www.bechi.es. Thus, during the order confirmation process, we will proceed to verify the prices. If the correct price is different from that shown on our website, we will get in touch with you as soon as possible, and in case of not being able to communicate we will send an e-mail to the address provided by the user, offering the affected customer the possibility of reconfirming the order or desisting in the purchase. In the case of withdrawal, We will proceed to return all the amounts paid, in the same payment method that made the purchase.

Prices, Offers and discounts

The prices indicated for each product will be expressed in the Euro currency. (€).

The prices indicated next to each product include VAT and can be viewed from the beginning of the purchase, leaving these taxes broken down in the final summary before proceeding to payment. In case of making an offer, discount or promotion, It will be reflected on this website and you will be able to opt for it.

Recommended Selling Price

BEAKS applies the Recommended Selling Price to its products.

  • Exclusions in the price match policy.

  • The price match policy will apply to online stores located in National territory, excluding in any case physical stores and foreign online stores.

  • Auction portals or commercial markets are excluded, like Amazon eBay.

  • Are excluded: If a specific promotion or volume discount is applied.

PAYMENT METHODS

We have the following forms of payment:

a) Payment by bank transfer. Once the payment confirmation is received, we will proceed to start the order process.

b) Card payment: You can easily pay with your credit / debit card through our payment gateway. We will not have access to the information you provide on your card. Only secured cards are accepted, that is to say, you will be asked to identify yourself as the legitimate cardholder. Once you have placed the order in our store, The program will direct you to the Web page of the well-known and secure signature of the payment gateway where you will indicate your card details.

Other important legal aspects

Query a database the consumer will be informed immediately and without any charge in case the credit application is rejected when consulting a database.

Additional information in the case of distance marketing of financial services. You can exercise your right of withdrawal through an email to info@bechimed.com, the exercise of this right is subject to payment of the financial service for the time elapsed, In accordance with article 11 of the law 22/2007, of 11 of July, on distance marketing of financial services for consumers.

Applicable legislation and competent court the applicable legislation will be Spanish. The competent court will be that of the consumer's domicile.

DELIVERY OF ORDERS AND SHIPPING COSTS

Shipping

All peninsular orders are processed in the 24 – 48 hours later and shipped immediately to your destination, with an estimated delivery time between 48 – 72 hours.

Orders received from 14:00 hours, They will be considered to be made the next day for shipping purposes.

Orders received on Saturday, Sunday and holidays, will be considered to be done the next business day.

Shipping costs

Shipments for purchases over 69,99 € are FREE*, and if your purchase is less than this amount, the cost is € 5.25* (Does not include VAT). * Only in shipments to Spain peninsula.

In cases where the shipment involves the payment of customs fees, These will be borne by the client.

 

Shipping zone Cost of transportation
Spain (Peninsula) 5,25 €*
*Free for orders over 69,99 €.

 

 

 

Baleares

Since

14,31 €**

Ceuta and melilla 38,02 €**
Andorra 21,39 €**
Portugal 7,00 €**

** The price of shipping will increase depending on the weight of the order and the additional mileage.

 

 

Germany

Since

9,79 €**

France 10,49 €**
Austria 12,59 €**
Belgium 12,59 €**
Croatia 12,59 €**
Slovakia 12,59 €**
Slovenia 12,59 €**
Netherlands 12,59 €**
Hungary 12,59 €**
Luxembourg 12,59 €**
Poland 12,59 €**
Czech Republic 12,59 €**
Romania 12,59 €**
Italy 14,69 €**
Bulgaria 15,39 €**
Estonia 15,39 €**
Ireland 15,39 €**
Latvia 15,39 €**
Lithuania 15,39 €**
Denmark 18,19 €**
Finland 18,19 €**
Sweden 18,19 €**

** The price of shipping will increase depending on the weight of the order and the additional mileage.

RETURN POLICY OR RIGHT OF WITHDRAWAL
Case 1: Returns for purchase withdrawal

All products purchased on this portal may be returned and refunded, provided that you indicate the intention to return the product / products within a period of 30 days after receipt and that they comply with the rest of the conditions that we establish below.

Requirements for returns due to withdrawal

-For the return you must try to use the same packaging with which the product was received, to make sure that the product is well protected. In the case of not having this packaging, You must return it so that the product arrives in good condition at our warehouses.

-The amounts paid for the item / s will be returned., not the initial shipping cost, nor customs fees, in case there are. The cost of subsequent collection will be borne by BEAKS.

In which cases we do not return any product:
  • Items that do not retain their original packaging will not be returned (cases, boxes, guarantee, certificates, etc.) and those who have had their security seals removed.

  • Products that have been tested and / or used will not be returned.

  • Sealed articles that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery will not be returned..

  • Loose accessories that complement other main base products will not be accepted.

  • Products that may deteriorate or expire quickly will not be returned.

  • Products that after delivery and taking into account their nature have been inextricably mixed with other goods will not be returned..

After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within the term of 14 days from the date you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first. The refund will always be made in the same means of payment that you used to pay for the purchase. In case you have not charged it to your account, we will only accept the return.

Steps to follow

1- Request the return of an order or an item directly from your account or by contacting our customer information department by phone 965 11 37 16 o email info@bechimed.com.

In the information remember to put your order number and the reason for the return.

2- Prepare the goods in a properly packed box for collection by the transport company. That they will pick it up once we have contacted you.

3- When the returned products are in BEAKS, The refund of the full amount will begin, not including transport cost and customs fees, depending on the case.

Once the merchandise is received, We will carefully examine the product and, within a reasonable time, We will contact you indicating if we accept the return or replacement of the same. The exchange or return will be effective as soon as possible and, in any case, within the 14 days following the date on which we send you an e-mail confirming the acceptance of the return. Returns and / or partial cancellations will give rise to partial refunds of the amount paid for the order.

Return process:

You can access the user section, “Order history and details”, select the order from which you want to return one or more products. Finally select the products to return (of the list) and indicate the reason.

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user, They agree to submit any controversy that may arise from the provision of the products or services that are the object of these Conditions., to the Courts and Tribunals where the user / client is located.

Equally, The provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and defense legislation for consumers and users., and to extrajudicial conflict resolution procedures that are established through codes of conduct or other self-regulatory instruments.

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Natural Nutrition