Natural Food Supplements

General terms and conditions of sale

TERMS AND CONDITIONS OF SALE

Below is the contractual document that will govern the purchase of products through the website https://www.bechi.es owned by BECHINATURAL NUTRITION S.L.. (onwards, “BEAKS“). Acceptance of this document implies that the user:

  1. Has read, understand and understand what is stated here.

  2. What is a person with sufficient capacity to buy.

  3. That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website. https://www.bechi.es. The provider reserves the right to unilaterally modify said conditions, Without this affecting the products or promotions that were purchased prior to the modification except for some error.

Identity of the parties

On one side, The provider of the goods or services contracted by the user is BECHINATURAL NUTRITION S.L., residing at C / de la Libra, Portion 22, Nave 2. Pol. Ind. The Watchtowers, 03114, Alicante (Spain), with CIF B54613088, and with customer service phones 965 11 37 16 y e-mail: info@bechimed.com.

The user, registered on the website using a username and password that provides the data for which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.

GENERAL INFORMATION

The conditions described on this page are only for orders placed from the web https://www.bechi.es.

We sell in Spain and Europe. If at any time you are interested in our products, and you belong to geographical areas in which we do not have online sales, do not hesitate to contact us through the customer service phone 965 11 37 16 or by e-mail info@bechimed.com, and we will try if it is possible to reach an agreement so that you can enjoy our products.

The currency used to pay for the products will only be euro €. The purchase procedure will be carried out in the Spanish language. In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.

HOW TO BUY

The purchase procedure is carried out completely electronically through the website.

In order to start the purchase, you must fill out a form with a series of data to carry out the registration and subsequently, the control, billing and shipping of orders.

You only have to select the product you want to purchase and press the button “add cart”.

All products included in the “trolley” may be eliminated, whenever I indicate it. If, on the contrary, you decide to continue with the purchase, you must read and expressly accept the terms and conditions and the privacy policy of the website. Once done, you will proceed to the purchase phase itself.

In case you modify any of the data entered, the summary displayed on the screen will automatically vary. Likewise, There is also a space expressly enabled for you to make specific comments regarding your purchase.

Despite adding a specific product, you can continue with your purchase, all the selected products are included in the basket or cart until you click on the button to continue the contracting procedure.

To finalize your purchase, click on "finalize purchase". Must in any case, accept the terms and conditions of purchase. The purchase procedure, is clearly differentiated in several steps:

1) Shipping addresses: from this point you can add new addresses.

2) Payment At this point, the desired means of payment will be selected from those available. Once the payment method has been selected and the order confirmed, you will have completed the entire purchase process.

Likewise, you will receive in your email the order you have placed with us. The provider, in accordance with the privacy policy indicated, will guarantee the confidentiality of your data.

Once the purchase is complete, a summary screen of the purchase made will be displayed. You will also receive by email a summary of said purchase.

This document is the confirmation that the purchase has been made successfully and serving as accreditation for any type of claim, as long as the proof of the corresponding payment is attached. If you do not receive this email, please check your account “unwanted mail” The “spam”, as it may have been detected as spam, if you are not in that section, Please let us know in the shortest possible time so that we can solve the problem.

BEAKS, is not responsible for possible errors in the prices shown on the web https://www.bechi.es. Thus, during the order confirmation process, we will proceed to verify the prices. If the correct price is different from that shown on our website, we will get in touch with you as soon as possible, and in case of not being able to communicate we will send an e-mail to the address provided by the user, offering the affected customer the possibility of reconfirming the order or desisting in the purchase. In the case of withdrawal, We will proceed to return all the amounts paid, in the same payment method that made the purchase.

Prices, Offers and discounts

The prices indicated for each product will be expressed in the Euro currency. (€).

The prices indicated next to each product include VAT and can be viewed from the beginning of the purchase, leaving these taxes broken down in the final summary before proceeding to payment. In case of making an offer, discount or promotion, It will be reflected on this website and you will be able to opt for it.

Recommended Selling Price

BEAKS applies the Recommended Selling Price to its products.

  • Exclusions in the price match policy.

  • The price match policy will apply to online stores located in National territory, excluding in any case physical stores and foreign online stores.

  • Auction portals or commercial markets are excluded, like Amazon eBay.

  • Are excluded: If a specific promotion or volume discount is applied.

PAYMENT METHODS

We have the following forms of payment:

a) Payment by bank transfer. Once the payment confirmation is received, we will proceed to start the order process.

b) Card payment: You can easily pay with your credit / debit card through our payment gateway. We will not have access to the information you provide on your card. Only secured cards are accepted, that is to say, you will be asked to identify yourself as the legitimate cardholder. Once you have placed the order in our store, The program will direct you to the Web page of the well-known and secure signature of the payment gateway where you will indicate your card details.

Other important legal aspects

Query a database the consumer will be informed immediately and without any charge in case the credit application is rejected when consulting a database.

Additional information in the case of distance marketing of financial services. You can exercise your right of withdrawal through an email to info@bechimed.com, the exercise of this right is subject to payment of the financial service for the time elapsed, In accordance with article 11 of the law 22/2007, of 11 of July, on distance marketing of financial services for consumers.

Applicable legislation and competent court the applicable legislation will be Spanish. The competent court will be that of the consumer's domicile.

DELIVERY OF ORDERS AND SHIPPING COSTS

Shipping

All peninsular orders are processed in the 24 – 48 hours later and shipped immediately to your destination, with an estimated delivery time between 48 – 72 hours.

Orders received from 14:00 hours, They will be considered to be made the next day for shipping purposes.

Orders received on Saturday, Sunday and holidays, will be considered to be done the next business day.

Shipping costs

Shipments for purchases over 69,99 € are FREE*, and if your purchase is less than this amount, the cost is € 5.25* (Does not include VAT). * Only in shipments to Spain peninsula.

In cases where the shipment involves the payment of customs fees, These will be borne by the client.

 

Shipping zone Cost of transportation
Spain (Peninsula) 5,25 €*
*Free for orders over 69,99 €.

 

 

 

Baleares

Since

14,31 €**

Ceuta and melilla 38,02 €**
Andorra 21,39 €**
Portugal 7,00 €**

** The price of shipping will increase depending on the weight of the order and the additional mileage.

 

 

Germany

Since

9,79 €**

France 10,49 €**
Austria 12,59 €**
Belgium 12,59 €**
Croatia 12,59 €**
Slovakia 12,59 €**
Slovenia 12,59 €**
Netherlands 12,59 €**
Hungary 12,59 €**
Luxembourg 12,59 €**
Poland 12,59 €**
Czech Republic 12,59 €**
Romania 12,59 €**
Italy 14,69 €**
Bulgaria 15,39 €**
Estonia 15,39 €**
Ireland 15,39 €**
Latvia 15,39 €**
Lithuania 15,39 €**
Denmark 18,19 €**
Finland 18,19 €**
Sweden 18,19 €**

** The price of shipping will increase depending on the weight of the order and the additional mileage.

RETURN POLICY OR RIGHT OF WITHDRAWAL

All products purchased on this portal may be returned provided that you indicate the intention to process the return within a period of 15 days after the date of receipt of your order and that they comply with the rest of the conditions that are established below.
– Laboratorios BECHI will pay the costs of collecting returns due to tare or defect, being the customer who will pay the costs of collection in the returns for withdrawal of purchase.
– To process the return it will be necessary to present the ticket by the customer, the purchase invoice for the item or your order number.
– Laboratorios BECHI will not be responsible for meeting the requirements of customers who have not directly purchased our products through www.bechi.es or who do not appear on the ticket or purchase invoice..
– For the return, the customer should try to use the original packaging in which the order was received as a matter of priority. If I didn't have it, You can use another box properly packed to ensure that the product is protected and arrives in good condition at our warehouses..

Laboratorios BECHI will not be responsible for the loss or damage that may be suffered by returned products that have not been sent or packaged properly by the senders..

The return will be effective as soon as possible and, in any case, within the 15 days following the date on which we confirm acceptance of the return after receipt of the product at our facilities.

In which cases the product will not be returned:
– The item will not be returned until it is received at the Laboratorios BECHI facilities.
– Items that, without presenting a manufacturing defect, do not keep their original packaging or it has been altered or those from which the security seal has been removed.
– Items will not be returned after the return period of 15 calendar days except for causes of error in shipping or manufacturing defect.
– Expired items will not be returned.
– Products that have been tested and / or used will not be returned.
– Sealed articles that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery will not be returned..

RETURNS FOR WITHDRAWAL
All products may be returned by option of exchange for units of the same or different reference, where the client will pay the economic difference if there is between the two and the shipping costs and customs fees, if any.

No refund of the economic amount will be made except exceptionally in the case of non-availability of stock of the reference to be returned *.
*Returns will be made based on the stock existing at that time. In the case of unavailable stock of the reference in question, The customer will be offered a refund of the economic amount or the possibility of making the change for another reference, paying the difference if there is one..

RETURNS DUE TO TARE OR DEFECT
In those cases in which the consumer receives the defective product, Laboratorios BECHI will change the product for the same reference *.
* Returns will be made based on the stock existing at that time. In the case of unavailable stock of the reference in question, The customer will be offered a refund of the economic amount or the possibility of making the change for another reference, paying the difference if there is one..

For returns from distributors outside of Spain, the return period will be extended up to a maximum time of 3 months after the date stipulated in the ticket or invoice of your order.

STEPS TO FOLLOW TO MAKE THE RETURN OF THE PRODUCT

1- Refund request
You can request the return of your entire order or of a particular item, directly from your account or by contacting our customer information department by phone 965 11 37 16 or by sending us an email to info@bechimed.com.
You can make your return from our website by accessing your user and the section "order history and details". Select the order and the items you are interested in returning and tell us the reason.
In the information, remember to give us your order number and the reason for the return.

2- Return shipping:
For returns due to withdrawal:
After communicating your intention to return the product, You must pack the product preferably in the original shipping box or another properly packed box and send it to the address described below:
– Laboratories BECHINATURAL NUTRITION
Libra Street, R-50. Polígono Las Atalayas. 03114, Alicante

All products purchased may be returned by option of exchange for units of the same or different reference, The customer pays the economic difference if there is between the two and the shipping costs and customs fees, if any..
No refund of the economic amount will be made except exceptionally in the case of non-availability of stock of the reference to be returned *.
*Returns will be made based on the stock existing at that time. In the case of unavailable stock of the reference in question, You will be offered a refund of the economic amount or the possibility of making the change for another reference, paying the difference if there is one..

For returns due to tare or defect:
After communicating your intention to make the return, You can pack the product in the original shipping box or another properly packed box and Laboratorios BECHI will manage the collection of your package.

3- Reception at our facilities
When the returned products are in our facilities, will be forwarded to the quality department for review.

The change will be effective as soon as possible and, in any case, within the 15 days following the date on which we confirm the acceptance of your return.

——————————————————————————————————————–
All BECHINATURAL NUTRITION S.L products are of the highest quality and are subject to exhaustive and rigorous controls. They comply with all current legislation and the quality requirements imposed by European standards.
For any procedure or return you can contact our laboratories on the phone 965 11 37 16 or in person at our offices in C / de la Libra, P.I. The Watchtowers, R- 50, 03114, Alicante.

These return conditions will be valid from the 25 May 2021.

 

The return policy for distributors can be consulted by scanning the QR code.

Applicable law and jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in what is not expressly established. The provider and the user, They agree to submit any controversy that may arise from the provision of the products or services that are the object of these Conditions., to the Courts and Tribunals where the user / client is located.

Equally, The provider and the user may submit their conflicts to the arbitrations provided for in the arbitration and defense legislation for consumers and users., and to extrajudicial conflict resolution procedures that are established through codes of conduct or other self-regulatory instruments.

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Natural Nutrition